How 909 Infotech transformed customer support into a revenue-generating engine for a premium UK fashion brand.
Manchester-based premium fashion e‑commerce brand
Four critical challenges draining revenue
Strategic objectives for the 90-day transformation
Five integrated solutions delivered in 90 days
8 agents, 1 team leader, UK tone training, fashion upselling scripts.
Shopify integration, CRM tagging, upselling scripts.
Same-day confirmation, proactive delay updates, return transparency.
Multi‑channel flow that recovers lost revenue.
15-day follow-up, style recommendation engine, loyalty incentives.
Key results delivered
Beyond revenue: trust & efficiency gains
The revenue-focused BPO advantage
"909 Infotech didn't just improve our support – they turned it into a revenue engine. The 35% growth in 90 days exceeded our expectations, and their UK-aligned team felt like an extension of our own brand."
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